FAQ
Frequently asked questions.
If your question isn't here, email us or reach out via the contact page.
About our tutors
What's the difference between Certified and Independent tutors?
Certified Tutors are direct-employed via Talent Frontiers, trained on our methodology, and are the only tutors eligible to deliver packages, monthly plans, programs, and diagnostics. Independent (Marketplace) tutors set their own rates within tier bands and handle pay-as-you-go hours only.
How do I become a tutor?
Apply at /tutors/apply. One unified 7-step pipeline; the platform decides between Independent and Certified tiers after credentials, identity, background, diagnostic, and (for Certified) a teaching-sample review.
Payment & fees
How does payment work?
We authorize your card at booking but only capture the charge after the session has been delivered. For prepaid packages and monthly subscriptions, payment is upfront (with 7-day full refund).
Are there enrollment fees or contracts?
No. No enrollment fee, no annual membership, no materials charge, no contract.
Do you offer a sibling discount?
Yes — 10% off for each additional child enrolled.
Can I buy a gift card?
Yes — gift cards in three tiers ($32, $160, $500) or a custom amount up to $2,500. Never expires.
Sessions & scheduling
Can I cancel or reschedule?
Yes — full refund more than 24 hours before the session, 50% refund from 4 to 24 hours before, and full charge within 4 hours. Tutor-initiated cancellation: full refund plus a goodwill credit.
Refunds & guarantees
What's your refund and score-support policy?
First session: a full refund if you're not satisfied. For our comprehensive SAT and ACT programs, if your section score doesn't improve from your baseline diagnostic, we keep working with you at no additional cost (subject to attendance and practice requirements). Individual score gains vary by student and aren't guaranteed.